Portal Home > Knowledgebase > Web Hosting > I can login to FTP via my client, but I can't see a directory listing of my site files?


I can login to FTP via my client, but I can't see a directory listing of my site files?




If your FTP client appears to log in correctly but no files or directories are listed, it's likely that something is affecting the ability of the FTP client to connect to the server.

If your FTP client is working in Active mode, then please switch it to Passive - you should be able to do this via your FTP client settings. This will avoid many of the common issues with firewalls. If you continue to experience issues, try switching off your firewall temporarily to attempt to connect.

If you're still unable to view files, please contact Heart Internet Customer Services to investigate.



Was this answer helpful?

Add to Favourites Add to Favourites    Print this Article Print this Article

Also Read

Powered by WHMCompleteSolution